FAQs
Shopping Information
Where Does RAGGLO Ship?
Our products ship worldwide. If for any reason we are unable to ship goods to your location, a customer service agent from service@ragglo.com will contact you via email.
What Are My Shipping Options?
Standard delivery time is 7 - 15 business days, Express delivery time is 5 - 12 business days.Shipping rates for each available service will auto populate at check out.
When Will My Order Ship?
The Magic Process: Once your order is placed, your order gets processed, fulfilled and is then given to the shipping carrier. The shipping carrier sorts it, scans it, and sends it off. You get an email confirmation with tracking. Meanwhile, your package meets other cool packages from all over the world, is delivered to your home, then waits anxiously, excited to meet you. Orders containing in-stock merchandise usually ship the same day when placed before 10 am PST Monday - Friday. Orders placed after 10 am PST are typically fulfilled and shipped within 24 hours Monday - Friday. Orders placed during weekends are still fulfilled, but typically do not ship until Monday. Please note orders placed during holiday seasons, large sales, or during select times under impact from COVID may take just a few days longer to fulfill. However, we pride ourselves on getting orders shipped as fast as possible and take measures to do so during peak times to help avoid extra delays. Please note that RAGGLO is not responsible for any delays caused by the shipping carriers.
Why Is My Tracking Not Updating?
We apologize on behalf of the shipping carrier if your tracking is not updating. In some cases, it may take the carrier takes 1-2 business days to register your shipment status. If your tracking number isn’t updating or working at all several business days after receiving the tracking number, please email us at service@ragglo.com with your order number and we’ll get to the bottom of it!
Notice: Return To Sender Alerts.
Please contact the shipping carrier immediately with your tracking and full shipping address if your tracking information says an attempt to deliver was made, insufficient address, no secure location, is undeliverable and/or being returned to sender. The shipping carrier will be able to assist you and correct the issue. Packages returned due to an incorrect shipping address or refusal without having contacted us prior will be processed as a return less the cost of shipping.
Payment Information
What Forms Of Payment Do You Accept?
We accept American Express, Visa, Mastercard, and Discover. We also accept PayPal when applicable. All forms of payment can be seen at checkout.
When Will My Credit Card Be Charged?
Your credit card will be charged when your order has been placed successfully. If your order is successful you will get a “Thank you” page with your order number after paying and receive an email with your order number (don't forget to check spam).
What Can I Do If My Payment Is Declined?
Don’t worry, here are a few things to check if your payment didn’t go through: Check that your card’s information and billing details (such as the security code and billing address) match what you’ve entered into our system. Please also make sure your card has not expired. If your method of payment is still declining please contact your card issuer before trying again. If none of these apply, please contact us at service@ragglo.com. We are happy to help!
I Was Charged, But Did Not Get An Order Confirmation, Help!
For a charge to be processed, an order must be successfully placed. Upon successful order placement, you will be redirected to a Thank You page displaying your order number. Shortly after, an email containing your order number will be sent to the email address provided during checkout (don't forget to check your spam folder). If you were directed to the Thank You page but have not yet received an email, please do not worry. The email may be slightly delayed, or the email address provided at checkout might have been incorrect. You can email service@ragglo.com at any time to confirm the status of your order or retrieve tracking information.
Return & Exchanges
What Is Your Returns & Exchanges Policy?
Life's busy, we get it! We're confident our products will give you time to relax, reset, and feel your best, but if for any reason you wish to return eligible, unopened, unused products purchased from ragglo.com. you may do so by shipping the goods back within 30-days of the delivery date. Items returned that have been used will not be returned or credited. To set up your return please email service@ragglo.com with your order number, reason for return, and the items you wish to return. Shipping costs are non-refundable and cannot be credited.
How Long Does It Take to Process a Return?
Once your order arrives back to our warehouse it will be processed within seven business days will be issued.
Help! My Item Arrived Damaged or Broken?
We aim to get it right the first time, which is why each product goes through a rigorous quality control process. If you feel you have received a defective product upon delivery, please email service@ragglo.com with your order number and a clear photo of the defective merchandise within 48 hours of receiving your package so we can make this right.
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